frequently asked questions

  • we are a licensed electrical contractor in the state of texas and all of our electricians are licensed in their respective tiers. (apprentices, journeymen, masters)

    in the event there is a license expiration for any reason, in the middle of a project, we will supplement team members as needed if we cannot obtain in instant renewal.

    we know first hand, in some cases there can and will be renewal delays as we deal with a large governing body in this regard. we have sufficient team members to appropriately disburse our workloads.

  • we are required to be insured by the state of texas. we do carry commercial liability insurance as required by the state of texas.

    most people advertise they are bonded and they are not, but the average consumer does not know this.

    bonds typically are needed for projects involving government or sivty jurisdictions, not the average residential or commercial project.

    we have the ability to obtain bonds as needed by project as well as increase our general and commercial liability limits of coverage as we see fit.

  • our electricians are mult-trained as part of our core values. we specialize in commercial, residential, multifamoul and new construction.

    we are well versed in all we do and all of our electricians are cross trained for each department to make them the best electrician they can be, improving the team and client experience.

  • we serve residential + commercial clients within 400 miles of cypress, texas. this includes areas including but not limited to:cypress, houston, spring, the woodlands, katy, sugarland, hockley, tomball, san antonio, auston, dallas/fw, brenham, austin, huntsville, conroe, montgomery and more.

  • all appointments require a $75 booking fee to secure your date and time. if you hire arc electric for your project, your $75 booking fee goes towards your project. if you do not hire us, the fee is nonrefundable and kept for time and travel. if you miss your appointment, a new fee is required when you book again if you elect to do so. all appointments are a three hour window. so a technician will arrive within three hours of the time slot you choose.

    please plan accordingly. when booking an estimate or consultation, your time-slot is for just that. we cannot guarantee the work will be done the same day. (unless for troubleshooting, in which case you should book troubleshooting, not estimate/consultation)

  • we guarantee our labor for 30 days from the date of service. complaints or grievances past 30 calendar days for issues of performance or installation will not be honored.

    we offer no guarantee on any fixtures, parts or materials purchased by us or you for your jobs/projects. any grievances should be addressed with the manufacturer within the timeframe specified.

  • we do offer financing on residential projects up to $250,000. financing is subject to standard credit approval. 0% APR promotional financing is available. click here to learn more

  • yes! we offer a small amount of discounts to:

    veterans

    active military

    nurses, doctors, paramedics

    law enforcement

    educators

    senior citizens

  • we accept credit cards, zelle, check, ach, bank transfer, venmo, square, paypal. we do not accept cash app cash is accepted in some cases. // venmo @arccypress

  • project completion is subject to team member schedules based at the time of your request. projects are assigned on a first come first serve basis, not based on project size or scope.

  • we are a licensed electrical contractor in the state of texas . we do hold a masters license and employ electricians of all license levels. we, at our discretion determine what team member facilitates your project and assure you we will assign the team member best suited.

  • at arc electric + lighting, we believe you deserve the best in everything. in order to ensure our customers receive the best, we have to offer the best wages, use the best materials and obtain the best training.

    it is very easy to underpay and skip costs in order to lower the budget, but that is not advantageous for you, us or the industry.

    we do try to remain competitive and will price mathc where and when we can, but there are somethings we will just compromise on where other companies may be willing to do so. learn about price matching here.

  • we are thankful for your reviews and frankly, we need them. it is very competitive out here and our reputation combined with your positive reviews helps us grow.

    while we are thankful, we do not offer compensation in any way for a review.

    you can always review us on google by clicking here or facebook by clicking here.

  • we introduced a referral program for our clients in the last quarter of 2023. in an effort to attract the best clients and maintain integrity in our referrals, only actual clients are invited and able to participate.

    before the implementation, we were already 95% referral based since we have the best clients and we vow to take care of everyone who hires us with the standard of care that is consistent.

    learn more here.