guarantees the workmanship on electrical, lighting, and generator projects performed by our licensed technicians for a lifetime
the stay lit lifetime guarantee
arc guarantees our workmanship on electrical, lighting, and generator projects performed by our licensed technicians for the lifetime of the original property owner’s ownership through our stay lit lifetime warranty. optionally, that guarantee can be transferable to a new owner.
if a defect in workmanship is discovered and reported, we correct it at no labor cost.
we respond to every claim within 30 days of receipt, keeping you informed every step of the way.
what this means
the stay lit promise, in plain language
your peace of mind is important to arc electric + lighting. you can trust that the workmanship behind our electrical, lighting, and generator work is protected for life, with predictable, no-stress service. we stand behind the quality of our work. the stay lit lifetime labor guarantee covers labor for electrical, lighting, and generator projects completed by our team. it lasts for the lifetime of the property owner’s ownership and, if you choose, can be transferred to a new owner.
if a defect in workmanship is found and reported, we’ll fix it at no charge for labor.
the guarantee applies to workmanship only; parts and equipment are governed by the manufacturer’s warranties.
you may opt to transfer the guarantee to the new owner at the time of sale for a simple, transparent process.
stay lit means your home and business stays powered and safe—today, tomorrow, and for as long as you own your home or business.
the details
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labor for workmanship on electrical, lighting, and generator installations and repairs performed by our licensed technicians.
defects in workmanship that are discovered and reported within the terms of this policy.
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parts or equipment covered under manufacturer warranties (the warranty may still apply to labor on related workmanship).
damage caused by factors outside our control (acts of nature, improper maintenance, misuse, alterations by others, or non-compliant modifications).
cosmetic issues not impacting safe operation or code compliance.
any costs outside labor (e.g., trip fees, diagnostic fees, permit fees, code fines, or replacement components not due to workmanship).
troubleshooting is not covered as it is diagnosing and not work performed.
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file a claim using the online form, Include project details, date of service, and any photos or notes about the issue.
we acknowledge receipt and outline the next steps within 5 business days (you may also see an automatic confirmation from our system).
we will respond to every claim within 30 days of receipt, with a clear plan and timeline.
If the claim is validated as a defect in workmanship, we repair or rework at no labor cost. If not, we provide a transparent explanation and any applicable next steps.
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if you choose to transfer the guarantee to a new owner, we’ll guide you through a simple transfer process and provide any necessary documentation.
the stay lit lifetime labor guarantee is for the original property owner by default.
you can opt to transfer the guarantee to the new owner at closing or after you sell the home.
transfer requires a simple form and may include a nominal processing fee.
we’ll provide clear instructions and complete documentation to ensure a smooth transfer.
transfers MUST be done before closing and are effective as of closing date.
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if you’re an arc electric + lighting customer, your recent electrical, lighting, or generator work is automatically covered. there are no added costs or fees for the original client.
fees only apply when the warranty is transferred.